1. Introduction

Bells Remedial Massage is committed to protecting your privacy and handling your personal information responsibly in accordance with applicable privacy laws, including the Privacy Act 1988.

This policy outlines how we collect, use, store, and share your personal information and how we manage our social media presence.

2. Collection of Personal Information

We collect personal information necessary to provide remedial massage services. This may include:

• Full name, date of birth

• Contact details (phone number, email, address)

• Medical history and health information relevant to massage treatment

• Emergency contact details

• Payment and billing information

3. Use of Personal Information

We use your information to:

• Provide tailored massage treatment

• Maintain client records and manage appointments

• Communicate regarding bookings, changes, or follow-ups

• Comply with legal and health regulations

• Improve our services and client experience

4. Storage and Security

We store your personal information securely (physical files and/or encrypted digital systems) and restrict access to authorised personnel only. We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.

5. Disclosure to Third Parties

We do not sell or share your personal information with third parties unless:

• You have given consent

• It is necessary for medical or legal reasons

• We are required by law

6. Access and Correction

You may request access to or correction of your personal information by contacting us at bellsremedialmassage@gmail.com. We aim to respond within a reasonable timeframe.

7. Social Media Policy

We maintain a presence on Facebook and Instagram for marketing and community engagement.

7.1 Content Sharing

• We may share general health information, promotional content, and business updates.

• We will never post client photos, testimonials, or treatment details without prior written consent.

7.2 Client Interactions

• We encourage respectful and professional interaction on our social media platforms.

• We do not provide personal health advice through social media.

• Comments that are offensive, discriminatory, or violate privacy will be removed and the user may be blocked.

7.3 Testimonials and Reviews

• Clients may leave reviews on social platforms voluntarily.

• We may share positive feedback with permission, ensuring confidentiality is maintained.

8. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website or by request.

9. Contact Us

If you have any questions or concerns about this policy or how your information is handled, please contact us:

Bells Remedial Massage
Email: bellsremedialmassage@gmail.com
Phone: 0402501483